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Cuestionario: Servicio Posventa y Ley 1480 (Colombia)

Froggy Jumps

Played 2

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Quiz sobre posventa y norma de consumo.

Created by

Colombia

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Cuestionario: Servicio Posventa y Ley 1480 (Colombia)
 

Froggy Jumps

Cuestionario: Servicio Posventa y Ley 1480 (Colombia)Online version

Quiz sobre posventa y norma de consumo.

by Maria Pila
1

¿Qué objetivo principal tiene el servicio posventa?

2

¿Cuál es una de las fases del servicio posventa?

3

¿Qué derecho facilita la garantía para el consumidor?

4

¿Qué tipo de acciones comprende el servicio posventa?

5

¿Qué mejora la reputación empresarial según el documento?

6

¿Qué regula la Ley 1480 de 2011?

7

¿Qué debe conservar el consumidor como deber?

8

¿Qué aporta la integración de calidad y normatividad?

9

¿Qué es un mal servicio posventa típico?

10

¿Qué acción agrava un mal servicio?

11

¿Qué es crucial al gestionar una devolución?

12

¿Cuál es una buena práctica postventa?

13

¿Qué consecuencia tiene un mal servicio posventa?

14

¿Qué debe hacer un agente ante una queja compleja?

15

¿Qué herramienta ayuda a evitar mal servicio?

16

¿Qué tasa mejora con buen posventa?

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