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Froggy Jumps
Froggy Jumps

Calidad en el servicio LP

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Calidad en el servicio LP

Froggy Jumps

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About this activity

Reto rápido sobre calidad de servicio

Created by

Alizu Damián Rodríguez
Alizu Damián Rodríguez
Mexico

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Calidad en el servicio LP
 

Froggy Jumps

Calidad en el servicio LPOnline version

Reto rápido sobre calidad de servicio

by Alizu Damián Rodríguez
1

¿Qué indica principalmente la calidad en el servicio?

2

¿Qué elemento reduce quejas repetidas?

3

¿Cuál es una señal de alta calidad en servicio?

4

Cuando un cliente entra a la cafetería, ¿cuál es el momento más importante para crear una buena primera impresión?

5

Un cliente mira el menú durante mucho tiempo sin decidirse. ¿Cuál es la mejor acción del empleado?

6

¿Cuál de las siguientes acciones transmite mejor actitud de servicio?

7

¿Cuál es un ejemplo correcto de escucha activa?

8

¿Cuál es la forma correcta de realizar venta sugerida en cafetería?

 
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