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Froggy Jumps
Froggy Jumps

CLIENTE FANTASMA 2 Q4

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CLIENTE FANTASMA 2 Q4

Froggy Jumps

(46)
Played 332 %Accuracy 82 Average time 01:57
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About this activity

CLIENTE FANTASMA 2 Q4

Created by

Gabriela Pazmiño
Gabriela Pazmiño
Ecuador

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CLIENTE FANTASMA 2 Q4
 

Froggy Jumps

CLIENTE FANTASMA 2 Q4Online version

CLIENTE FANTASMA 2 Q4

by Gabriela Pazmiño
1

¿Qué datos deben confirmarse o actualizarse en cada interacción con el cliente?

2

¿Cuál es la primera opción que debe priorizarse para la validación de identidad?

3

¿Cuál es el objetivo principal del tracking de reclamos en Banca Móvil?

4

¿En que canal se incorporó la nueva funcionalidad de seguimiento de reclamos?

5

¿Qué permite realizar la nueva funcionalidad implementada en Banca Móvil?

6

¿Cuáles son los submotivos incluidos en esta primera etapa?

7

¿Qué botón permite visualizar el seguimiento de los reclamos en Banca Móvil?

8

¿Qué representa el estado “En Proceso”?

9

¿Qué representa el estado “Finalizados”?

10

¿Cuántos meses puede el cliente consultar el estado el estado de sus reclamos en banca móvil?

 
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