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Froggy Jumps
Froggy Jumps

Soporte técnico a distancia

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Soporte técnico a distancia

Froggy Jumps

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About this activity

Preguntas clave sobre soporte remoto

Created by

Abril Cruz
Abril Cruz
Mexico

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Soporte técnico a distancia
 

Froggy Jumps

Soporte técnico a distanciaOnline version

Preguntas clave sobre soporte remoto

by Abril Cruz
1

¿Cuál es una herramienta fundamental para controlar un equipo a distancia?

2

Antes de iniciar, ¿qué debe obtenerse del usuario para acceder a su equipo?

3

¿Qué característica del soporte remoto garantiza registrar acciones y cambios?

4

¿Qué protocolo mejora la seguridad al conectarse de forma remota?

5

¿Qué debe hacer el técnico si no puede resolver el problema de inmediato?

6

¿Qué elemento describe mejor el proceso de diagnóstico estructurado?

7

¿Qué tipo de información es esencial documentar tras una intervención?

8

¿Qué indica un acuerdo de nivel de servicio (SLA) en soporte remoto?

9

¿Qué debe hacerse para proteger datos sensibles durante una sesión remota?

10

¿Que indica la metodología en el soporte remoto ?

 
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