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AUDITANDO TRAMITES

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About this activity

Teniendo en cuenta la llamada relacionada, selecciona si el asesor cumplió con los criterios correspondiente.

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AUDITANDO TRAMITES
 

AUDITANDO TRAMITESOnline version

Teniendo en cuenta la llamada relacionada, selecciona si el asesor cumplió con los criterios correspondiente.

by MICHELL
1

¿El asesor realiza el protocolo de bienvenida de forma correcta?

2

¿El asesor personaliza al cliente de forma correcta?

3

¿El asesor retoma en los tiempos establecidos?

4

¿El asesor sigue el proceso de forma correcta?

5

¿El asesor valida titularidad de forma correcta?

6

¿El asesor reporta al cliente como reincidente?

7

¿El asesor tipifica de forma correcta?

8

¿El asesor brinda el número de gestión?

9

¿El asesor proporciona canales digitales?

10

¿El asesor documenta la interacción de manera adecuada?

11

¿El asesor transfiere al departamento correspondiente?

12

¿El asesor revisa historial en sistemas o chat?

13

¿El asesor se refiere al cliente con lenguaje acorde a su segmento?

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