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Quiz de Escalamiento de Remesas

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Quiz de Escalamiento de Remesas

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About this activity

Descubre qué acciones requieren incidencia vs. no escalar.

Created by

Aura Buendias
Aura Buendias
Colombia

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Quiz de Escalamiento de Remesas
 

Quiz de Escalamiento de RemesasOnline version

Descubre qué acciones requieren incidencia vs. no escalar.

by Aura Buendias
1

El cliente solicita un cambio de dirección y la remesa aún está en estado "POR ASIGNAR".

2

El cliente se queja por un retraso en la entrega de su remesa.

3

Un pago por Zelle que aparece cancelado, pero el cliente envía el comprobante de que sí salió de su banco.

4

Se realiza un Chequeo Antifraude y el cliente responde correctamente a todas las validaciones.

5

El cliente solicita cancelar una remesa que se encuentra en estado "En Proceso".

6

El cliente pide cancelar una remesa en estado "ASIGNADA" o "REQUESTED".

7

El cliente exige que su remesa en efectivo se entregue en billetes de una denominación específica (ej. solo billetes de 100).

8

Validación de método de pago por verificación de Centavos

9

El cliente envió una transferencia Zelle sin el Código de Referencia o hizo varios envíos.

10

El cliente informa que en su Tarjeta MLC no ha recibido el dinero y envía evidencias solicitadas

11

Validación de método de pago por extracto bancario

12

Una remesa con entrega en efectivo tiene la nota: “Entrega fuera de la zona”.

13

El cliente se niega a realizar el chequeo antifraude o da respuestas inconsistentes.

14

El cliente solicita una entrega anticipada por una urgencia médica o fallecimiento comprobable.

 
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