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Reglas SPLIT: Verdadero o Falso

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Reglas SPLIT: Verdadero o Falso

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Desafía tus conocimientos sobre reglas de SPLIT

Created by

Itza A
Itza A
Colombia

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Reglas SPLIT: Verdadero o Falso
 

Reglas SPLIT: Verdadero o FalsoOnline version

Desafía tus conocimientos sobre reglas de SPLIT

by Itza A
1

La Elección Sólida no se aplica si el cliente menciona un nombre de agente; se continúa la venta de inmediato.

2

Los containers originales pueden tocarse y rechazarse libremente entre equipos sin acuerdos previos.

3

El Agente B debe interferir siempre en la venta cuando detecta un OAF, sin importar el consentimiento del cliente.

4

Si el cliente menciona el nombre de un agente durante la conversación, la Elección decisiva debe ser dada.

5

Los agentes que envíen el OAF sin el consentimiento del cliente no son elegibles para un split.

6

Si el cliente no recuerda el nombre del agente, el Agente B puede ayudarle y conservar el 100%.

7

Si el cliente menciona a otro agente, el Agente B debe preguntar por el nombre del agente, de forma general y clara.

8

Si el Agente B se entera del OAF por su cuenta, debe contactar y proporcionar una Elección Sólida.

9

Si el contenedor pertenece a un Parent Team diferente, el Senior Supervisor no necesita acordar nada entre equipos.

10

Si un cliente en BQ menciona que ya habia cotizado un vuelo con un agente de asap, puedo continuar con la llamada sin indagar?

 
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