Quality Assurance Criteria Quiz

Yes or No

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About this activity

Test QA criteria knowledge.

Created by

Tyreace Moore

United States

Download the paper version to play

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1	Tyreace Moore February 20, 2026	% 100	03:08

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Quality Assurance Criteria QuizOnline version Test QA criteria knowledge. by Tyreace Moore 1 Demographic information can be changed without authorization or verification. Yes No 2 All HIPAA guidelines apply to inbound and outbound calls. Yes No 3 Ramifications should be given to accounts on a statement level 1. Yes No 4 Ramifications should be given only to the Gurantor and Authorized Callers Yes No 5 All areas of verification must be done at the beginning of the call. Yes No 6 An email or text receipt is always sent automatically without needing any confirmation. Yes No 7 An automatic 100% is awarded when payment in full is made during the phone interaction, unless any automatic zero items occurred. Yes No 8 If the guarantor declines Phase 2, no further payment options can be discussed. Yes No 9 Automatic zero is awarded when the teammate fails to document an account. Yes No 10 if caller states " Alright thank you for that information " The closing statement must be said before disconnecting the call ? Yes No 11 AccessOne payment plans must be offered on each call when the balance is $100 or greater, and Guarantor provides upcoming date to make full payment. Yes No 12 Information stated must be accurate and true. Yes No 13 It is permissible to disclose PHI to any unauthorized third party if it aids billing inquiries. Yes No 14 Demographic information can be updated without answering any security questions. Yes No 15 Phase 2 can be performed before phase 1. Yes No

Quality Assurance Criteria QuizOnline version

Test QA criteria knowledge.

by Tyreace Moore

Demographic information can be changed without authorization or verification.

Yes

All HIPAA guidelines apply to inbound and outbound calls.

Yes

Ramifications should be given to accounts on a statement level 1.

Yes

Ramifications should be given only to the Gurantor and Authorized Callers

Yes

All areas of verification must be done at the beginning of the call.

Yes

An email or text receipt is always sent automatically without needing any confirmation.

Yes

An automatic 100% is awarded when payment in full is made during the phone interaction, unless any automatic zero items occurred.

Yes

If the guarantor declines Phase 2, no further payment options can be discussed.

Yes

Automatic zero is awarded when the teammate fails to document an account.

Yes

if caller states " Alright thank you for that information " The closing statement must be said before disconnecting the call ?

Yes

AccessOne payment plans must be offered on each call when the balance is $100 or greater, and Guarantor provides upcoming date to make full payment.

Yes

Information stated must be accurate and true.

Yes

It is permissible to disclose PHI to any unauthorized third party if it aids billing inquiries.

Yes

Demographic information can be updated without answering any security questions.

Yes

Phase 2 can be performed before phase 1.

Yes

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Quality Assurance Criteria Quiz

Yes or No

About this activity

Created by

Download the paper version to play

Top Games

Yes or No

Adjective Checker

Yes or No

Grammys for best song/record

Yes or No

Is it true?

Yes or No

Foot and Ankle Anatomy Quiz

Yes or No

Is it created with Artificial Intelligence? - Complete game

Quality Assurance Criteria QuizOnline version

by Tyreace Moore

Demographic information can be changed without authorization or verification.

All HIPAA guidelines apply to inbound and outbound calls.

Ramifications should be given to accounts on a statement level 1.

Ramifications should be given only to the Gurantor and Authorized Callers

All areas of verification must be done at the beginning of the call.

An email or text receipt is always sent automatically without needing any confirmation.

An automatic 100% is awarded when payment in full is made during the phone interaction, unless any automatic zero items occurred.

If the guarantor declines Phase 2, no further payment options can be discussed.

Automatic zero is awarded when the teammate fails to document an account.

if caller states " Alright thank you for that information " The closing statement must be said before disconnecting the call ?

AccessOne payment plans must be offered on each call when the balance is $100 or greater, and Guarantor provides upcoming date to make full payment.

Information stated must be accurate and true.

It is permissible to disclose PHI to any unauthorized third party if it aids billing inquiries.

Demographic information can be updated without answering any security questions.

Phase 2 can be performed before phase 1.

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