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Ética y atención en gastronomía

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Ética y atención en gastronomía

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About this activity

Principios éticos en servicio al cliente.

Created by

Erika Gaytan Calderon
Erika Gaytan Calderon
Mexico

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Ética y atención en gastronomía
 

Ética y atención en gastronomíaOnline version

Principios éticos en servicio al cliente.

by Erika Gaytan Calderon
1

La puntualidad en servir no impacta en la experiencia del cliente.

2

Escuchar activamente y mostrar empatía mejora la atención al cliente.

3

La honestidad al informar sobre alergias alimentarias es esencial.

4

Cumplir normas de higiene y seguridad alimentaria es responsabilidad ética del personal.

5

Mantener la confidencialidad de datos personales de los clientes es parte de la ética.

6

Se puede negar una reclamación del cliente sin verificarla.

7

No es necesario informar sobre alérgenos si el cliente no pregunta.

8

Pedir disculpas de forma sincera ante errores mejora la experiencia del cliente.

9

El equipo puede copiar recetas de otros restaurantes sin permiso.

10

Es ético ocultar un error de cocinado para no molestar al cliente.

 
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