P&S Game session

Froggy Jumps

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Played 74 %Accuracy 71 Average time 01:47

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About this activity

P&S Ecc Team

Created by

Ayari Nadine

France

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Top 10 results

#	Player	Accuracy	time
1	Louay Loulizi February 25, 2026	% 100	00:37
2	Ben Makhlouf Mehdi February 25, 2026	% 100	01:02
3	Naoures Soltani February 25, 2026	% 100	01:14
4	Ayari Nadine March 3, 2026	% 100	02:29
5	Ahmed Mejri July 21, 2026	% 92	00:58
6	siwar naffati February 25, 2026	% 92	01:28
7	Arfaoui Khawla February 25, 2026	% 92	01:39
8	dalel February 26, 2026	% 92	02:05
9	Hajer Azzouz February 25, 2026	% 85	02:15
10	Bahri Heni February 24, 2026	% 85	02:51

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P&S Game session


Froggy Jumps P&S Game sessionOnline version P&S Ecc Team by Ayari Nadine 1 member(Adyen provider) contacted us about verification failure with no reason, after checking we found out that the reason is : USER_CANNOT_BE_VERIFIED and sub reason: identity proof low quality what should we do? a Contact the payment provider via Email and wait for their resolution b Tell the member directly to re-upload their ID proof c 2 member (MGP provider) contacted us about issues with payouts,L1 agent escalated the case to us, after checking we found out that the KYC is verified, payout are failing for being blocked by fraud policy and the regulatory status has: PEP,should we: a Reject the escalation: wrong issue type b contact MGP via email and wait for their resolution c Tell the member to try making pyouts again 3 DOB should be changed + name in the same ticket: a No b Yes c Depends 4 When treating wallet data change cases, should you check if the member is malicious? a Yes b Depends c No 5 Member has DOB 2004/30/06, wants to change it to 1995/27/08: a We do not change it b We change it c We ask for birth certificat 6 A minor that has completed KYC with their parents Identity, becomes an adult and wants to change their Data: a We are prohibited from changing it b We change it c It depends 7 When can we change the name/surname: a Member got married b Member they do not like their name and wants a new one c Member changed their country of residence 8 Refund failed after dispute was cancelled, ticket was escalated to the issue type: Disputes a WE and ask them to escalate to the refunds issue type b Escalate to L3 c We treat the ticket 9 Dispute case should be treated when: a dispute is under review b dispute is won/lost c dispute is cancelled 10 What should you do if Adyen requests 'Proof of Legal Guardianship'? a Ask the member to provide the proof directly within the ticket b Enable the legal guardianship upload field in Jira c 11 When requesting to enable missing fields in Jira, which of these is NOT a valid option to be stated in the description? a PROOF OF LEGAL GUARDIANSHIP b BANK STATEMENT c PROOF OF RESIDENCE 12 When an agent needs to request a field enablement, what is the mandatory first step regarding the Jira ticket? a Follow the “Request to enable missing fields” step exactly as described without going off-script b Summarize the member’s issue in your own words to save time. c 13 A standard member receives the error message: “Something went wrong: Please check name and surname that you entered” while trying to activate their wallet. What is the first thing you should check? a If the member's email address uses a generic business prefix (e.g., support@ or noreply@) b If the member has a typo in their legal First Name or Surname field. c

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

P&S Game session

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Froggy Jumps

P&S Game sessionOnline version

by Ayari Nadine

member(Adyen provider) contacted us about verification failure with no reason, after checking we found out that the reason is : USER_CANNOT_BE_VERIFIED and sub reason: identity proof low quality what should we do?

member (MGP provider) contacted us about issues with payouts,L1 agent escalated the case to us, after checking we found out that the KYC is verified, payout are failing for being blocked by fraud policy and the regulatory status has: PEP,should we:

DOB should be changed + name in the same ticket:

When treating wallet data change cases, should you check if the member is malicious?

Member has DOB 2004/30/06, wants to change it to 1995/27/08:

A minor that has completed KYC with their parents Identity, becomes an adult and wants to change their Data:

When can we change the name/surname:

Refund failed after dispute was cancelled, ticket was escalated to the issue type: Disputes

Dispute case should be treated when:

What should you do if Adyen requests 'Proof of Legal Guardianship'?

When requesting to enable missing fields in Jira, which of these is NOT a valid option to be stated in the description?

When an agent needs to request a field enablement, what is the mandatory first step regarding the Jira ticket?

A standard member receives the error message: “Something went wrong: Please check name and surname that you entered” while trying to activate their wallet. What is the first thing you should check?