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Froggy Jumps
Froggy Jumps

Kuis Komunikasi Bisnis SMK XI

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Kuis Komunikasi Bisnis SMK XI

Froggy Jumps

Played 5 %Accuracy 100 Average time 03:31
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About this activity

Uji pemahaman komunikasi bisnis.

Created by

Dini Sri Wahyuni
Dini Sri Wahyuni
Indonesia

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Kuis Komunikasi Bisnis SMK XI
 

Froggy Jumps

Kuis Komunikasi Bisnis SMK XIOnline version

Uji pemahaman komunikasi bisnis.

by Dini Sri Wahyuni
1

Apa tujuan utama komunikasi bisnis?

2

Unsur utama dalam surat bisnis meliputi apa?

3

Perbedaan utama komunikasi lisan dan tertulis bisnis adalah?

4

Etika komunikasi bisnis yang penting adalah?

5

Jenis komunikasi internal di perusahaan adalah?

6

Salah satu hambatan komunikasi adalah?

7

Tata krama yang tepat dalam email bisnis adalah?

8

Umpan balik dalam komunikasi penting untuk?

9

Tujuan penggunaan pesan singkat dalam bisnis sebaiknya?

10

Media komunikasi yang tepat untuk laporan cepat adalah?

11

Apa definisi utama dari layanan pelanggan?

12

Mana sikap yang tepat saat menerima keluhan pelanggan?

13

Bahasa tubuh yang positif saat berinteraksi adalah?

14

Langkah pertama menghadapi pelanggan yang marah adalah?

15

Apa itu empati dalam layanan pelanggan?

16

Metode komunikasi efektif yang penting adalah?

17

Langkah menutup layanan dengan baik adalah?

18

Apa arti follow-up dalam layanan pelanggan?

19

Kapan pelanggan perlu diberi pilihan solusi?

20

Yang termasuk etika layanan pelanggan adalah?

 
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