Room Service Order Quiz

Froggy Jumps

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Test your room service order skills.

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HAZEL TAGADIAD AMPO

Philippines

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1	HAZEL TAGADIAD AMPO February 23, 2026	% 80	02:20

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Froggy Jumps Room Service Order QuizOnline version Test your room service order skills. by HAZEL TAGADIAD AMPO 1 What is the first step in the room service telephone conversation? a Greet the caller after placing on hold b Ask for the guest's room number first c Answer the telephone on the first ring 2 What information must you get from the caller during room service? a Room number and full name b Guest's email address and room number c Guest's contact phone number only 3 Which technique should you use while taking an order? a Suggestive selling b Immediately cancel if unsure c Ignore additions to keep it simple 4 After taking the order, what should you do to confirm it? a Repeat the order and confirm for finalization b Record only the main dish, not sides c Ask for payment first 5 What should you ask the guest regarding delivery time? a Time of delivery b Guest’s favorite color c Preferred checkout date 6 How can the guest settle the bill? a Cash, credit card, or charge to the room b Ask to settle later by email c Bar tab only 7 What is another term for room service? a Lobby catering b Mini-bar service c In-room dining 8 What is a trolley used for in room service? a Delivering foods to the rooms b Carrying laundry only c Cleaning guest rooms 9 Which breakfast types are mentioned in the room service script? a Italian, Japanese, Mexican b Vegan, Gluten-free, Low-sodium c Continental, Traditional, American 10 What is the hospitality goal of room service according to the sheet? a Limit interaction to avoid confusion b Delegate to non-trained staff only c Deliver orders to guests with a warm, pleasant manner

Froggy Jumps

Room Service Order QuizOnline version

Test your room service order skills.

by HAZEL TAGADIAD AMPO

What is the first step in the room service telephone conversation?

Greet the caller after placing on hold

Ask for the guest's room number first

Answer the telephone on the first ring

What information must you get from the caller during room service?

Room number and full name

Guest's email address and room number

Guest's contact phone number only

Which technique should you use while taking an order?

Suggestive selling

Immediately cancel if unsure

Ignore additions to keep it simple

After taking the order, what should you do to confirm it?

Repeat the order and confirm for finalization

Record only the main dish, not sides

Ask for payment first

What should you ask the guest regarding delivery time?

Time of delivery

Guest’s favorite color

Preferred checkout date

How can the guest settle the bill?

Cash, credit card, or charge to the room

Ask to settle later by email

Bar tab only

What is another term for room service?

Lobby catering

Mini-bar service

In-room dining

What is a trolley used for in room service?

Delivering foods to the rooms

Carrying laundry only

Cleaning guest rooms

Which breakfast types are mentioned in the room service script?

Italian, Japanese, Mexican

Vegan, Gluten-free, Low-sodium

Continental, Traditional, American

What is the hospitality goal of room service according to the sheet?

Limit interaction to avoid confusion

Delegate to non-trained staff only

Deliver orders to guests with a warm, pleasant manner

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Room Service Order Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Room Service Order QuizOnline version

by HAZEL TAGADIAD AMPO

What is the first step in the room service telephone conversation?

What information must you get from the caller during room service?

Which technique should you use while taking an order?

After taking the order, what should you do to confirm it?

What should you ask the guest regarding delivery time?

How can the guest settle the bill?

What is another term for room service?

What is a trolley used for in room service?

Which breakfast types are mentioned in the room service script?

What is the hospitality goal of room service according to the sheet?

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