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Triángulo de servicio: conceptos clave

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Triángulo de servicio: conceptos clave

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Conceptos esenciales del triángulo de servicio

Created by

Isabela Riaño Guzmán
Isabela Riaño Guzmán
Colombia

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Triángulo de servicio: conceptos clave
 

Triángulo de servicio: conceptos claveOnline version

Conceptos esenciales del triángulo de servicio

by Isabela Riaño Guzmán
1

Una vértice del triángulo de servicio es la gestión de la empresa.

2

La satisfacción del cliente se ve influida por la interacción entre empresa, empleados y clientes.

3

En este triángulo, la calidad del servicio depende de las tres partes involucradas.

4

El triángulo de servicio solo se aplica al sector manufacturero.

5

El triángulo de servicio está formado por producto, precio y promoción.

6

Un vértice del triángulo de servicio es la publicidad externa.

7

El triángulo de servicio representa la interacción entre empresa, empleados y clientes.

8

El objetivo principal del triángulo de servicio es reducir inventarios.

9

Los empleados son un componente esencial del triángulo de servicio.

10

En el triángulo de servicio solo participan el cliente y la tecnología.

 
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