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Froggy Jumps
Froggy Jumps

BPO & Call Center Basics Quiz

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BPO & Call Center Basics Quiz

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About this activity

Test your BPO and call center knowledge

Created by

Hanniefah Gandamato
Hanniefah Gandamato
Philippines

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BPO & Call Center Basics Quiz
 

Froggy Jumps

BPO & Call Center Basics QuizOnline version

Test your BPO and call center knowledge

by Hanniefah Gandamato
1

1. What is a main reason companies outsource to BPO providers?

2

2. Which type of outsourcing involves contracting services outside a company’s home country?

3

3. Which service area is NOT a basic BPO category listed in the material?

4

4. What does Knowledge Process Outsourcing (KPO) involve?

5

5. Which call center function handles inbound customer service queries and transactions?

6

6. Which activity is a typical outbound call center task?

7

7. What is the purpose of an Automatic Call Distribution (ACD) system?

8

8. Which competency is about handling changing situations and environments?

9

9. What is cross-selling in a call center context?

10

10. Which statement best describes BPO’s impact in the Philippines?

 
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