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Confrontación: estrategias y errores

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Confrontación: estrategias y errores

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Confrontación: enfoques y trampas

Created by

Cecilia
Cecilia
Mexico

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Confrontación: estrategias y errores
 

Confrontación: estrategias y erroresOnline version

Confrontación: enfoques y trampas

by Cecilia
1

El lenguaje corporal neutro ayuda a reducir la escalada durante un conflicto.

2

La asertividad permite expresar necesidades sin atacar a la otra persona.

3

La persona que se siente atacada debe quedarse callada para evitar más conflictos.

4

Ignorar las emociones propias facilita una confrontación exitosa.

5

Una confrontación siempre resuelve el conflicto en una sola conversación.

6

La confrontación no debe prepararse con un plan de conversación.

7

La escucha activa ayuda a entender el punto de vista de la otra persona durante una confrontación.

8

La confrontación puede ser constructiva cuando se expresa con respeto.

9

Identificar el problema antes de hablar facilita la confrontación.

10

Gritar para ser escuchado es la mejor forma de resolver una confrontación.

 
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