Conflict Management at Work

Froggy Jumps

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Navigate workplace conflicts

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Jacqueline L Hernandez (386114)

United States

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Froggy Jumps Conflict Management at WorkOnline version Navigate workplace conflicts by Jacqueline L Hernandez (386114) 1 What is the first step in resolving a workplace conflict? a Blame others publicly to vent frustration b Identify the issue and parties involved c Ignore the issue and hope it resolves 2 Which communication approach reduces escalation during a conflict? a Use active listening and reflect what you hear b Shout to be heard over others c Interrupt to push your point 3 Which strategy helps prevent conflicts from arising? a Limit information sharing b Set clear expectations and roles c Delay feedback indefinitely 4 What is a key element of collaborative conflict resolution? a Win-win solutions through mutual gains b One party wins, the other loses c Avoid discussing the root cause 5 When should you involve HR or a mediator? a Only for disciplinary issues b As soon as a disagreement starts c If the conflict cannot be resolved between parties 6 Which behavior should be avoided in conflict talks? a Sticking to facts b Seeking common ground c Personal attacks and blame 7 Which technique helps de-escalate emotions? a Ignore emotions and push forward b Raise your voice to assert dominance c Take a break and agree on a time to continue 8 What role does empathy play in conflict management? a It reduces accountability b It helps understand different perspectives c It delays action 9 Which outcome indicates successful conflict resolution? a Agreement reached with clear next steps b The issue is forgotten without resolution c Everyone agrees by shouting louder 10 What is a preventive practice for future conflicts? a Document decisions and follow up regularly b Make unilateral changes without notice c Avoid meetings altogether

Froggy Jumps

Conflict Management at WorkOnline version

Navigate workplace conflicts

by Jacqueline L Hernandez (386114)

What is the first step in resolving a workplace conflict?

Blame others publicly to vent frustration

Identify the issue and parties involved

Ignore the issue and hope it resolves

Which communication approach reduces escalation during a conflict?

Use active listening and reflect what you hear

Shout to be heard over others

Interrupt to push your point

Which strategy helps prevent conflicts from arising?

Limit information sharing

Set clear expectations and roles

Delay feedback indefinitely

What is a key element of collaborative conflict resolution?

Win-win solutions through mutual gains

One party wins, the other loses

Avoid discussing the root cause

When should you involve HR or a mediator?

Only for disciplinary issues

As soon as a disagreement starts

If the conflict cannot be resolved between parties

Which behavior should be avoided in conflict talks?

Sticking to facts

Seeking common ground

Personal attacks and blame

Which technique helps de-escalate emotions?

Ignore emotions and push forward

Raise your voice to assert dominance

Take a break and agree on a time to continue

What role does empathy play in conflict management?

It reduces accountability

It helps understand different perspectives

It delays action

Which outcome indicates successful conflict resolution?

Agreement reached with clear next steps

The issue is forgotten without resolution

Everyone agrees by shouting louder

What is a preventive practice for future conflicts?

Document decisions and follow up regularly

Make unilateral changes without notice

Avoid meetings altogether

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Conflict Management at Work

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Conflict Management at WorkOnline version

by Jacqueline L Hernandez (386114)

What is the first step in resolving a workplace conflict?

Which communication approach reduces escalation during a conflict?

Which strategy helps prevent conflicts from arising?

What is a key element of collaborative conflict resolution?

When should you involve HR or a mediator?

Which behavior should be avoided in conflict talks?

Which technique helps de-escalate emotions?

What role does empathy play in conflict management?

Which outcome indicates successful conflict resolution?

What is a preventive practice for future conflicts?

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