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Evaluación 1: Servicio al Cliente y Cultura

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Evaluación 1: Servicio al Cliente y Cultura

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Verdadero o falso sobre servicio al cliente

Created by

DIEGO ALEJANDRO PEREZ SANCHEZ
DIEGO ALEJANDRO PEREZ SANCHEZ
Colombia

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Evaluación 1: Servicio al Cliente y Cultura
 

Evaluación 1: Servicio al Cliente y CulturaOnline version

Verdadero o falso sobre servicio al cliente

by DIEGO ALEJANDRO PEREZ SANCHEZ
1

Los tipos de cliente pueden variar en nivel de exigencia y familiaridad con el servicio.

2

Los tipos de empresa según normativa colombiana 2026 son solo por tamaño.

3

La cultura organizacional no cambia con nuevas políticas de servicio.

4

El círculo del servicio se centra exclusivamente en la entrega logística del producto.

5

La comunicación verbal es la única forma de comunicación eficaz en servicio.

6

La normativa colombiana distingue tipos de empresa por actividad económica, tamaño y naturaleza jurídica.

7

La cultura organizacional influye en la forma de prestar el servicio.

8

La comunicación puede ser verbal y no verbal.

9

El triángulo del servicio está formado por calidad, costo y conveniencia.

10

Los momentos de verdad son los encuentros entre el cliente y la empresa que determinan la percepción del servicio.

 
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