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GLOSARIO SENA #1

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GLOSARIO SENA #1

Crossword Puzzle

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Crucigrama con terminos del SENA

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Colombia
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GLOSARIO SENA #1
 

Crossword Puzzle

GLOSARIO SENA #1Online version

Crucigrama con terminos del SENA

by Sofia Cáceres
1

Valor fundamental que dicta que todas las decisiones operativas deben tomarse pensando en el beneficio y comodidad del consumidor

2

el tiempo que se tarda de media, en resolver completamente los problemas de atención al cliente, desde la primera interacción hasta el último intercambio.

3

Filosofía del Grupo Éxito que busca exceder las expectativas del cliente, transformando una compra común en una experiencia memorable.

4

Medida del valor que los clientes aportan a los resultados financieros de una empresa determinada a lo largo de su duración como cliente, teniendo en cuenta el coste de adquisición.

5

Cualquier interacción entre el cliente y el personal del almacén donde el cliente se forma una opinión sobre la calidad del servicio

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