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Crossword Puzzle
Crossword Puzzle

GLOSARIO SENA #2

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GLOSARIO SENA #2

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About this activity

Crucigrama con terminos del SENA

Created by

Deisy Rueda
Deisy Rueda
Colombia

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GLOSARIO SENA #2
 

Crossword Puzzle

GLOSARIO SENA #2Online version

Crucigrama con terminos del SENA

by Deisy Rueda
1

Es el proceso por el que se recogen las opiniones de los clientes y se comparten dentro de una organización. Los pensamientos, sentimientos y sensaciones que las empresas recogen de los clientes a través de las encuestas

2

El tiempo que se tarda de media en responder al cliente tras ser contactado. Las organizaciones suelen medirlo desde una perspectiva interna y sólo para las llamadas en directo

3

Estrategia que integra todos los canales (tienda física, App, sitio web, WhatsApp) para que el cliente tenga la misma experiencia sin importar por dónde compre.

4

Venta al por menor. Es el sector económico al que pertenece el Grupo Éxito.

5

El porcentaje de clientes potenciales que se eliminarán - completan una transacción clave como hacer una compra, registrarse en una cuenta o convertirse en suscriptor - frente al número total de clientes potenciales.

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