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Crossword Puzzle
Crossword Puzzle

GLOSARIO SENA #4

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GLOSARIO SENA #4
 

Crossword Puzzle

GLOSARIO SENA #4Online version

Crucigrama con terminos del SENA

by Sofia Cáceres
1

Proceso de ayudar a resolver los problemas, responder a sus preguntas y abordar las preocupaciones de los clientes, a través de una lista cada vez más amplia de canales, incluyendo la asistencia telefónica, el chat en vivo, etc.

2

La presencia de brechas o experiencias incoherentes entre los distintos canales de los clientes -como una aplicación de la empresa que dice una cosa y un sitio web de la empresa que dice otra - que puede conducir a una mala Experiencia del Cliente.

3

En el contexto de la Experiencia del Cliente, el número de individuos que completan una encuesta, sondeo o cuestionario de opinión del cliente, por ejemplo.

4

En el contexto del centro de llamadas, es el porcentaje del total de llamadas entrantes de atención al cliente en las que los clientes cuelgan antes de hablar con un agente.

5

Proceso de rediseño de los flujos de trabajo del journey del cliente debido a que los clientes Y las empresas están dejando de lado las interacciones tradicionales, en persona y basado en gran medida en el papel, para pasar a más digitales.

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