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Temas trabajados modulo 4, pqr y fidelizacion

Created by

Carolina Garcia
Carolina Garcia
Colombia

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Recorderis de lo trabajadoOnline version

Temas trabajados modulo 4, pqr y fidelizacion

by Carolina Garcia
1

La forma en que una atiende , y da a las , y refleja su con la , la y la del cliente . Una efectiva convierte las en una de mejora y .

2

La Ley de regula el de , un mecanismo que a toda persona solicitar , presentar o pedir a las autoridades o a las entidades que prestan o afectan derechos . Es una clave para garantizar la , la de y el por los derechos .

3

" La comienza la "

4

El lenguaje y es el uso de claras , y enfocadas en , evitando términos , ambiguos o . Implica ser sin agresivo , y sin ser .

5

La consiste en una relación de y entre el cliente y la , basada en experiencias , confianza , y valor .

 
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