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Froggy Jumps
Froggy Jumps

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Froggy Jumps

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About this activity

Base de atención en contact center

Created by

Erick Sebastian
Erick Sebastian
Guatemala

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Froggy Jumps

Servicio al contribuyente: Atención eficazOnline version

Base de atención en contact center

by Erick Sebastian
1

¿Cuál es un principio clave de la atención al contribuyente en un contact center?

2

¿Qué rasgo ayuda a mantener la atención del contribuyente durante la llamada?

3

¿Qué se debe hacer ante casos sensibles?

4

¿Qué práctica evita distracciones durante la interacción?

5

¿Qué canal requiere revisión rigurosa de actualizaciones internas?

6

¿Qué aspecto de la comunicación no verbal impacta la atención?

7

¿Qué herramienta facilita el seguimiento de las interacciones?

8

¿Qué se debe cuidar en la redacción y ortografía de respuestas escritas?

9

¿Qué refleja un enfoque empático e inclusivo?

10

¿Qué tema aborda el manejo de distractores y ambiente en el call center?

 
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