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Froggy Jumps
Froggy Jumps

Quiz de Calidad en Turismo

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Quiz de Calidad en Turismo

Froggy Jumps

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About this activity

Quiz sobre enfoques de la calidad

Created by

Nidia Perez
Nidia Perez
Mexico

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Quiz de Calidad en Turismo
 

Froggy Jumps

Quiz de Calidad en TurismoOnline version

Quiz sobre enfoques de la calidad

by Nidia Perez
1

¿Qué expresa ISO 9000 sobre la calidad?

2

¿Cuál es el enfoque clásico de la calidad?

3

¿Qué revierte la evolución de la calidad desde inspección hasta TQM?

4

En turismo, ¿qué define principalmente la calidad?

5

¿Cuál es una característica de servicios en turismo?

6

¿Qué dimensión de SERVQUAL se asocia con limpieza y atención al cliente?

7

¿Qué implica la calidad total (TQM) en turismo?

8

¿Cómo impacta la calidad en destinos turísticos?

9

¿Qué relación tiene la calidad con la fidelización de clientes en turismo?

 
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