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If you wish, you can download a demo game here and test its integration:

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About this activity

Conceptos clave de administración y servicio

Created by

dari Rodríguez
dari Rodríguez
Colombia

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Atención al ClienteOnline version

Conceptos clave de administración y servicio

by dari Rodríguez
1

Recoger y analizar la retroalimentación de los clientes impulsa mejoras.

2

El único canal de atención es la atención presencial.

3

La administración solo se ocupa de fines y no considera procesos.

4

La atención al cliente no requiere empatía.

5

La administración de servicios implica coordinar personas, procesos y recursos.

6

La escucha activa ayuda a entender las necesidades del cliente.

7

Los reclamos deben ignorarse para evitar retrasos.

8

Un guion de atención puede estandarizar respuestas y mantener consistencia.

9

La atención al cliente se centra en resolver dudas y quejas de forma satisfactoria.

10

Los clientes prefieren respuestas largas sin claridad.

 
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