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If you wish, you can download a demo game here and test its integration:

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About this activity

REPASO

Created by

Clara Lancharro Bayón
Clara Lancharro Bayón
Spain

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Comunicaciones entrantes
 

Comunicaciones entrantesOnline version

REPASO

by Clara Lancharro Bayón
1

Hay que mostrar interés por el problema planteado

2

Identificar el problema, explorando sus causas para entender realmente lo ocurre.

3

Mostrar lástima hacia la persona y tratar de hacerla sentir cómoda

4

Se debe actuar con agilidad y con rapidez, pero con un comportamiento tranquilo.

5

Los protocolos de presentación tienen como objetivo cerrar la comunicación una vez que se haya realizado.

6

Los protocolos de despedida tienen como objetivo identificarnos con la persona que ha generado la llamada.

7

Las alarmas de emergencia se producen en situaciones que implican riesgos para la integridad física, psíquica o social de la persona o de su entorno.

8

No debemos llamar a la persona usuaria por su nombre.

9

Las emergencias sociales no requieren una intervención inmediata.

10

No es necesario que el personal operador conozca que recursos se han utilizado para atender a la persona.

 
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