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About this activity

Having fun with Empathy

Created by

Rayghaana
Rayghaana
United Kingdom

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Having fun with Empathy

by Rayghaana
1

Showing a customer, you recognise and accept their feelings: “I can see why you feel that way.” → __________.

2

What empathy connects to: a person’s ________.

3

What empathy fuels (per the video discussion).

4

A key customer outcome that empathy boosts (also leads to loyalty).

5

One of the four personal mind sets: Use your ____________.

6

Event → Response → ________ (choose a positive response to shape a positive one.

7

A core empathy skill: Active __________.

8

The choice you make between event and outcome in the mind set model.

9

One of the four personal mind sets: Be ________.

10

“A way to connect to the emotion another person is experiencing.”

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