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Froggy Jumps
Froggy Jumps

Desafío: Servicio al Cliente S1

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Desafío: Servicio al Cliente S1

Froggy Jumps

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About this activity

Quiz sobre protocolo y atención al cliente

Created by

Carlos Jiron
Carlos Jiron
El Salvador

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Desafío: Servicio al Cliente S1
 

Froggy Jumps

Desafío: Servicio al Cliente S1Online version

Quiz sobre protocolo y atención al cliente

by Carlos Jiron
1

¿Qué se considera la actitud base del buen servicio según el material?

2

¿Qué implica el 'momento de la verdad' en cada interacción?

3

En caja, ¿qué debe hacer el cajero además de cobrar?

4

¿Qué tiempo máximo se sugiere para la comida en despacho?

5

¿Qué se debe evitar al presentar un producto?

6

¿Qué se recomienda hacer al despedirse del cliente?

7

¿Qué busca la 'presentación del producto' según el material?

8

¿Qué error común impacta negativamente la fidelidad del cliente?

9

¿Qué propósito cumple la 'venta activa' según el protocolo?

10

¿Qué frase describe correctamente el enfoque de servicio de la marca?

 
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