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Froggy Jumps
Froggy Jumps

Quiz: Quejas y reclamaciones

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Quiz: Quejas y reclamaciones

Froggy Jumps

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About this activity

Conoce conceptos clave

Created by

Maria
Maria
Spain

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Quiz: Quejas y reclamaciones
 

Froggy Jumps

Quiz: Quejas y reclamacionesOnline version

Conoce conceptos clave

by Maria
1

¿Qué es una queja?

2

¿Cómo deben presentarse las reclamaciones?

3

Actitud correcta ante una queja

4

Primera fase de gestión

5

¿Qué fase consiste en buscar las causas del problema para que no vuelva a repetirse?

6

Una sugerencia es una

7

Las quejas permiten

8

La hoja de reclamaciones se obtiene en

9

¿Para quién son las tres copias de la hoja de reclamaciones?

10

Negociar con el cliente favorece la

 
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