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Froggy Jumps
Froggy Jumps

Repaso Final Móvil

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Froggy Jumps

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Repaso de conceptos Móvil

Created by

Veronica Andrea Madero
Veronica Andrea Madero
Argentina

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Repaso Final Móvil
 

Froggy Jumps

Repaso Final MóvilOnline version

Repaso de conceptos Móvil

by Veronica Andrea Madero
1

Si se cae una llamada con un cliente debo dejar registrado en Siebel primero CORTELLAMA y luego LLAMCONTAC

2

La gestión para realizar un envío de chip a domicilio es PEDIDODEL y en las opciones de datos específicos debo aclarar si es por restitución o alta de nueva línea.

3

En datos a completar en la aplicación de Menú clientes los cargos del abono se cargan en absoluto.

4

En el block de notas que exportamos en MENÚ CLIENTES deben estar cada SS una debajo de la otra sin ningún espacio entre ellas, ni siquiera un enter al final para evitar errores

5

El código corto para realizar el pase de una línea FAN a empresas es

6

¿Cuál es la gestión de cancelación de la compra de un equipo?

7

Si necesito ajustar crédito que corresponde a una línea prepaga o mix utilizo la gestión

8

Si necesito ajustar una FT por recategorización impositiva (NC/ND) que gestión utilizo?

9

Cuando un cliente se contacta consultando por una gestión que se encuentra dentro del plazo de resolución, debemos cargar:

10

La gestión AJUSCREDEX se utiliza para realizar ajuste de crédito en líneas Prepago/Mix por excepción comercial

 
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