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Crossword Puzzle
Crossword Puzzle

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Crossword Puzzle

NormatividadOnline version

Realiza el siguiente crucigrama

by Gonzalez Gomez Areli
1

Nombre de las primeras mujeres administradoras de posadas en Mesopotamia.

2

Código babilónico que estableció las primeras "reglas de operación" legales para la hotelería.

3

Etapa de la hospitalidad que se caracteriza por un servicio personalizado, rústico y manual gestionado por familias.

4

Exponente que introdujo la estandarización de tareas y la división científica del trabajo.

5

Autor que desarrolló las gráficas de control estadístico durante la Segunda Guerra Mundial.

6

Siglas en inglés de la "Gestión de la Calidad Total" que surgió como filosofía en la posguerra de Japón.

7

Creador del ciclo PHVA (Planear, Hacer, Verificar, Actuar) y promotor de la mejora continua.

8

Autor del diagrama causa-efecto (también llamado espina de pescado) y de los círculos de calidad.

9

Teórico que propuso la filosofía de "Cero Defectos" y afirmó que "la calidad no cuesta"

10

Norma internacional que proporciona el marco para implementar sistemas de gestión de calidad efectivos.

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