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Froggy Jumps
Froggy Jumps

Mejora del servicio: expectativas y satisfacción

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Mejora del servicio: expectativas y satisfacción

Froggy Jumps

Played 25
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About this activity

Juego de preguntas sobre servicio

Created by

Maria Gamboa
Maria Gamboa
Colombia

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Mejora del servicio: expectativas y satisfacción
 

Froggy Jumps

Mejora del servicio: expectativas y satisfacciónOnline version

Juego de preguntas sobre servicio

by Maria Gamboa
1

¿Qué son las expectativas del cliente?

2

¿Qué mide la calidad del servicio?

3

¿Qué es la satisfacción del cliente?

4

¿Qué significa 'momento de verdad'?

5

¿Qué abarca la experiencia del cliente?

6

¿Qué es fidelización en servicio?

7

¿Qué implica la percepción del cliente?

8

¿Qué se busca al gestionar las expectativas?

9

¿Qué es la percepción de valor en el cliente?

10

¿Cómo impacta la experiencia del cliente en la fidelización?

 
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