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Calidad del servicio posventa

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Calidad del servicio posventa

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About this activity

Posventa: calidad y soporte

Created by

Verónica Fernández
Verónica Fernández
Spain

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Calidad del servicio posventa
 

Calidad del servicio posventaOnline version

Posventa: calidad y soporte

by Verónica Fernández
1

La insatisfacción poscompra puede generarse por tiempos de respuesta largos.

2

El servicio posventa debe resolver incidencias en un plazo prometido.

3

La insatisfacción poscompra siempre se debe a defectos del producto.

4

La asistencia técnica debe proporcionar soluciones preventivas y correctivas.

5

La calidad del servicio se evalúa por la rapidez de la respuesta técnica.

6

La calidad del servicio es sorprender al cliente dándole más de lo que esperaba.

7

Un cliente contento contribuye a generar un flujo estable y creciente de ingresos a la empresa.

8

Un buen servicio posventa incluye seguimiento y atención personalizada.

9

Una característica de los servicios en hipermercados es que no permiten compras a crédito.

10

Un servicio posventa no requiere formación del personal.

 
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