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Froggy Jumps
Froggy Jumps

Servicio al Cliente: Fundamentos

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Servicio al Cliente: Fundamentos

Froggy Jumps

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About this activity

Quiz esencial de atención

Created by

Kenya Melissa Cortez García
Kenya Melissa Cortez García
Mexico

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Servicio al Cliente: Fundamentos
 

Froggy Jumps

Servicio al Cliente: FundamentosOnline version

Quiz esencial de atención

by Kenya Melissa Cortez García
1

¿Qué es un “momento de verdad”?

2

¿Qué evalúa la auditoría del servicio?

3

El triángulo del servicio está conformado por:

4

¿Qué busca la cultura de servicio?

5

¿Qué es un mapa de ruta del servicio?

6

Un momento de verdad negativo provoca:

7

¿Qué es la flor del servicio?

8

¿Qué mide el nivel de satisfacción del cliente?

9

El cumplimiento de SLA se refiere a:

10

¿Cuál es objetivo principal del servicio al cliente?

11

¿Qué herramienta ayuda a detectar fallas en el servicio?

12

¿Qué elemento fortalece la relación empresa-cliente?

13

¿Qué ocurre cuando la empresa no cumple lo prometido?

14

¿Qué permite el análisis del proceso de servicio?

15

¿Qué representa la estrategia dentro del triángulo del servicio?

 
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