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Froggy Jumps
Froggy Jumps

Plantillas de documentación

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Plantillas de documentación

Froggy Jumps

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About this activity

Establecer plantillas estandarizadas para la documentación, gestión y comunicación de incidencias, requerimientos, rechazos y retornos

Created by

YURI TATIANA HUERTAS PARADA
YURI TATIANA HUERTAS PARADA
United States

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Plantillas de documentación
 

Froggy Jumps

Plantillas de documentaciónOnline version

Establecer plantillas estandarizadas para la documentación, gestión y comunicación de incidencias, requerimientos, rechazos y retornos

by YURI TATIANA HUERTAS PARADA
1

¿Cuál es el propósito principal de una plantilla de documentación?

2

¿Cuándo se usa la plantilla “pendiente usuario”?

3

La reincidencia se revisa para asegurar la correcta continuidad del servicio.

4

Un caso puede ser rechazado si el usuario indica que ya no requiere el servicio.

5

¿Cuál es el motivo del retorno de un servicio a un grupo resolutor?

6

¿Qué información NO se solicita para evitar un rechazo por falta de datos?

7

Si una solicitud está duplicada, ambas deben atenderse para validar la información.

8

El rechazo por falta de disponibilidad del usuario puede generar un costo adicional para el banco.

9

¿Qué ocurre si una solicitud es catalogada como “sin alcance IBM”?

10

Cuando una incidencia está mal categorizada como requerimiento, debe rechazarse y pedirse su creación como incidente.

 
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