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Crossword Puzzle
Crossword Puzzle

TIPIFICACIONES

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TIPIFICACIONES

Crossword Puzzle

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About this activity

Identificar la tipificación correspondiente dependiendo del caso.

Created by

Jennifer Quintero Cardenas
Jennifer Quintero Cardenas
Colombia

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TIPIFICACIONES
 

Crossword Puzzle

TIPIFICACIONESOnline version

Identificar la tipificación correspondiente dependiendo del caso.

by Jennifer Quintero Cardenas
1

Se utiliza cuando el aliado solicita actualización de la información registrada en CXR.

2

Se utiliza cuando el aliado, solicita información para el cargue de su portal por medio de las cuentas bancarias o convenios autorizados para consignar.

3

Clientes Externos: buscan la ubicación de los puntos de atención físicos de la red para realizar transacciones.

4

Se utiliza para restablecer o reconfigurar su método de autenticación de segundo factor (2FA), ya sea por mensaje de texto o la aplicación Authy o Google Authenticator.

5

Esta tipología se aplica cuando un Aliado realiza un pago de facturas o servicios a un convenio incorrecto por error de digitación.

6

Se aplica cuando un Aliado reporta una o más transacciones en su portal que no reconoce haber realizado. Generalmente, esto implica una posible vulneración de seguridad, fraude o acceso no autorizado a su cuenta.

7

Estos casos se pueden presentar cuando el aliado saluda por medio de nuestro chat sin confirmar la solicitud requerida, esta ingresa fuera de la jornada de atención y no se cuenta con analistas disponibles en el momento,

8

Se emplea cuando el aliado desea conocer el estado o seguimiento de la Reclamación realizada.

9

Se utiliza cuando el aliado solicita la revisión y la confirmación de la transacción realizada o registrada en el portal

10

Se utiliza cuando el distribuidor presenta bloqueo.

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10
2
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9
 
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