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Crossword Puzzle
Crossword Puzzle

Handling Complaint: Kosa Kata Penting

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Handling Complaint: Kosa Kata Penting
 

Crossword Puzzle

Handling Complaint: Kosa Kata PentingOnline version

Kata kunci untuk mengelola keluhan secara efektif

by Santi Ningsih
1

kemampuan memahami perasaan pelanggan tanpa menghakimi

2

aksi aktif memperhatikan keluhan dengan fokus penuh

3

ungkapan ketidakpuasan terhadap produk atau layanan

4

tindakan atau rencana untuk menyelesaikan masalah

5

proses menaikkan masalah ke level lebih tinggi untuk penanganan

6

langkah-langkah lanjutan untuk memastikan masalah ditutup dengan memuaskan

7

ganti rugi atau pembebasan biaya atas kerugian pelanggan

8

sikap menjaga standar etika dan kompetensi saat berinteraksi dengan pelanggan

9

Cara bisnis menangani pengaduan atau penyampaian ketidakpuasan yang dialami pelanggan

10

Menghadapi pelanggan yang sering menghubungi customer service

11

Tipe konsumen yang dapat membuat keputusan dengan cepat, bergantung kondisi

12

Tips pertama dalam menangani keluhan pelanggan

13

Bertindak cepat dalam menangani keluhan pelanggan

14

Apapun kondisinya selalu bertindak profesional

15

Pengetahuan seorang cs

17

Kemampuan untuk membujuk pelanggan agar yakin dengan penanganan yang diberikan

18

Orientasi seorang customer service dalam memberikan pelayanan kepada pelanggan

19

Strategi complaint handling

20

Mengatasi keluhan pelanggan dengan teman rekan kerja yang lainnya

8
9
7
3
10
19
18
20
2
14
6
1
12
4
13
17
15
5
11
 
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