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Salto de Gestión: Cobranza

Froggy Jumps

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About this activity

Evaluación de cobranzas para asesores

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Peru

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Salto de Gestión: Cobranza
 

Froggy Jumps

Salto de Gestión: CobranzaOnline version

Evaluación de cobranzas para asesores

by Aldo Frank Apaza Colque
1

En una llamada de cobranza, ¿cuál es el primer paso correcto?

2

Si el cliente confirma que pagará el viernes, ¿qué tipificación corresponde?

3

Cliente dice: "No tengo dinero ahora". ¿Cuál es la mejor respuesta?

4

¿Qué práctica está prohibida en la normativa de cobranza?

5

Frase: "Cliente sin dinero". ¿Qué enfoque es recomendado?

6

Cliente dice: "La deuda no es mía". ¿Qué acción es adecuada?

7

¿Qué significa una promesa de pago?

8

¿Qué tipificación corresponde a un cliente que sí paga, pero no contesta ahora?

9

¿Qué práctica es buena dentro de buenas prácticas de cobranza?

10

Qué datos se calculan al finalizar la evaluación?

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