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Dominio del Servicio al Cliente

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Dominio del Servicio al Cliente

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About this activity

Desafíos de atención al cliente

Created by

KEVIN STEVE HUERFANO BELLO
KEVIN STEVE HUERFANO BELLO
Colombia

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Dominio del Servicio al Cliente
 

Dominio del Servicio al ClienteOnline version

Desafíos de atención al cliente

by KEVIN STEVE HUERFANO BELLO
1

La empatía no influye en la resolución de problemas.

2

La velocidad de respuesta impacta la experiencia del cliente.

3

Responder en un tono impersonal siempre mejora la experiencia.

4

Prometer soluciones que no se pueden cumplir es aceptable para calmar al cliente.

5

La escucha activa ayuda a entender las necesidades del cliente.

6

La empatía es clave para resolver quejas de manera efectiva.

7

La empresa puede ignorar quejas si no son muy graves.

8

Un tono cortés y respetuoso facilita la comunicación.

9

Ofrecer soluciones claras y viables mejora la satisfacción.

10

La retroalimentación del cliente no aporta a la mejora.

11

¿La mala atencion puede hacer que un cliente se vaya con la competencia?

12

¿el servicio al cliente solo se aplica despues de la compra?

13

¿Las redes sociales forman parte del servicio al cliente hoy en día?

14

¿Puede una empresa tener buenos productos y aun asi fracasar por un mal servicio al cliente?

15

¿Un cliente que no se queja significa siempre que esta satisfecho con el servicio?

16

¿Responder rapido pero de forma grosera se considera buen servicio al cliente?

17

¿Un buen servicio al cliente puede convertir una mala experiencia en una opotunidad para ganar la confianza del cliente?

 
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