FROG GAME KYC

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FROG GAME KYC

Created by

Agus Restrepo

Colombia

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#	Player	Accuracy	time
1	Alberto Cabuya March 5, 2026	% 100	03:12
2	Daniel Rojas March 5, 2026	% 95	02:25
3	Sofia March 5, 2026	% 95	03:38
4	Anggie Arango March 5, 2026	% 95	03:39
5	Miguel S March 5, 2026	% 95	03:58
6	Agus Restrepo March 5, 2026	% 90	05:32
7	luis lesmes March 5, 2026	% 90	07:46
8	Pao March 5, 2026	% 86	03:27
9	Simon March 5, 2026	% 81	03:23
10	edison March 5, 2026	% 5	00:18

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FROG GAME KYC


Froggy Jumps FROG GAME KYCOnline version FROG GAME KYC by Agus Restrepo 1 What does KYC stand for in customer verification? a Keep Your Card b Know Your Customer c Know Your Country 2 Why is KYC important in a call center? a To speed up call handling b To upsell products c To verify the caller’s identity before sharing information 3 Which step comes first in a KYC call flow? a Asking verification questions b Greeting the customer c Declining access 4 What should an agent do before accessing account details? a Ignore verification b Explain why verification is required c Share details first 5 Name one common verification question used in KYC. a Full name b Preferred language c Account nickname 6 Which detail is NOT typically asked for KYC? a Date of birth b Hobby or favorite color c Registered mobile number 7 What if the verification details don’t match? a Deny access politely b Ignore the mismatch c Share information anyway 8 What should never be revealed aloud during KYC? a Your company b Full sensitive details c Your name 9 What tone should you maintain during KYC? a Casual and loud b Rushed and strict c Polite and professional 10 Which phrase aligns with secure KYC practice? a For security purposes, I need to verify your details b Open access to your account c Tell me your password 11 What is the outcome if verification succeeds? a Proceed to access account information b Terminate the call c Request a new ID 12 Role Play 2 demonstrates what outcome of KYC? a Failed KYC leads to branch visit with ID b Immediate account closure c Successful KYC unlocks premium features 13 Role Play 3 shows handling an angry customer by a Raising the voice b Ignoring the questions c Explaining questions protect from fraud 14 Which is a key rule of KYC communication? a Skip verification if busy b Share details first c Verify before sharing 15 What should you do if a customer can’t recall details? a Follow company protocol b End the call immediately c Give wrong details to proceed 16 What is a quick summary of KYC? a Marketing data collection b Identity verification for security and fraud prevention c Password reset process 17 Which answer is Safe to read aloud in KYC? a Speak all numbers loudly b Do not read full sensitive details aloud c Read full card numbers aloud 18 What happens if a caller is not verified? a Offer a different account b Access granted anyway c Access is denied until verification succeeds 19 Which is NOT a KYC question? a Date of birth b Favorite movie c Registered mobile number 20 What should you do if the caller emphasizes speed? a Ignore the concern b Stay calm and follow verification steps c Skip steps to save time 21 What is the main purpose of KYC? a Upselling products b Security and fraud prevention c Marketing insight

FROG GAME KYC

Froggy Jumps

About this activity

Created by

Download the paper version to play

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FROG GAME KYCOnline version

by Agus Restrepo

What does KYC stand for in customer verification?

Why is KYC important in a call center?

Which step comes first in a KYC call flow?

What should an agent do before accessing account details?

Name one common verification question used in KYC.

Which detail is NOT typically asked for KYC?

What if the verification details don’t match?

What should never be revealed aloud during KYC?

What tone should you maintain during KYC?

Which phrase aligns with secure KYC practice?

What is the outcome if verification succeeds?

Role Play 2 demonstrates what outcome of KYC?

Role Play 3 shows handling an angry customer by

Which is a key rule of KYC communication?

What should you do if a customer can’t recall details?

What is a quick summary of KYC?

Which answer is Safe to read aloud in KYC?

What happens if a caller is not verified?

Which is NOT a KYC question?

What should you do if the caller emphasizes speed?

What is the main purpose of KYC?