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Sistema de Relación con los Clientes

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Sistema de Relación con los Clientes

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About this activity

Indica si las afirmaciones sobre los CRM son correctas o no

Created by

Victor Daniel Vilchis Garduño
Victor Daniel Vilchis Garduño
Mexico

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Sistema de Relación con los Clientes
 

Sistema de Relación con los ClientesOnline version

Indica si las afirmaciones sobre los CRM son correctas o no

by Victor Daniel Vilchis Garduño
1

El CRM permite analizar los datos de los clientes para aumentar ingresos y reducir costos.

2

Un sistema CRM solo es utilizado por el departamento de ventas.

3

El objetivo principal de un sistema CRM es comprender y anticipar las necesidades de los clientes.

4

La contabilidad administrativa ayuda a evaluar la rentabilidad de productos y planear operaciones futuras.

5

La contabilidad financiera se utiliza principalmente para apoyar la toma de decisiones internas de los administradores.

6

En los sistemas ERP, las transacciones empresariales pueden registrarse automáticamente en el libro mayor general.

7

Las decisiones programadas se toman para enfrentar situaciones nuevas o excepcionales.

8

Los sistemas CRM ayudan a administrar actividades de marketing, ventas y servicio al cliente.

9

Los sistemas CRM capturan información de los clientes a través de diferentes canales como correo electrónico, redes sociales o llamadas telefónicas.

10

El proceso de resolución de problemas incluye las etapas de inteligencia, diseño, elección, implementación y monitoreo.

 
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