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Froggy Jumps
Froggy Jumps

ASISTENCIA RA3

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ASISTENCIA RA3

Froggy Jumps

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About this activity

Quiz sobre SLA RA 3

Created by

Donaldo Hawkins
Donaldo Hawkins
Dominican Republic

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ASISTENCIA RA3
 

Froggy Jumps

ASISTENCIA RA3Online version

Quiz sobre SLA RA 3

by Donaldo Hawkins
1

¿Qué significa la sigla SLA?

2

Un SLA es principalmente:

3

En un SLA se establecen principalmente:

4

¿Qué aspecto puede definirse en un SLA?

5

¿Qué indican los KPIs dentro de un SLA?

6

Los niveles de prioridad en incidentes pueden clasificarse como:

7

El tiempo de solución en un SLA se refiere a:

8

El procedimiento de escalamiento indica:

9

Las penalidades o compensaciones se aplican cuando:

10

En pocas palabras, un SLA puede considerarse:

 
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