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Froggy Jumps
Froggy Jumps

Solución de problemas en servicio al cliente

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Solución de problemas en servicio al cliente

Froggy Jumps

Played 17
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About this activity

Técnicas clave de resolución

Created by

Marlen hurtado amador
Marlen hurtado amador
Costa Rica

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Solución de problemas en servicio al cliente
 

Froggy Jumps

Solución de problemas en servicio al clienteOnline version

Técnicas clave de resolución

by Marlen hurtado amador
1

¿Cuál es el primer paso al enfrentar una queja de cliente para resolverla eficazmente?

2

¿Qué técnica utiliza preguntar por qué varias veces para hallar la causa raíz?

3

¿Qué enfoque ayuda a demostrar empatía y comprender la experiencia del cliente?

4

¿Qué tipo de solución se busca para contener un incidente y evitar que empeore?

5

¿Qué formato estandarizado ayuda a comunicar soluciones y tiempos de resolución?

6

¿Cuál es una táctica para gestionar clientes enfadados sin escalarlos de inmediato?

7

¿Qué es crucial al documentar un incidente para futuras mejoras?

8

¿Qué técnica es útil para encontrar soluciones creativas sin bloquearse?

9

¿Qué acción reduce recurrencia de incidentes tras la resolución?

10

¿Qué método ayuda a comunicar al cliente los pasos siguientes con claridad?

 
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