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INTRODUCCION A LOS SGC

Created by

Azeneth Guerrero
Azeneth Guerrero
Mexico
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604- GESTION DE CALIDAD

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606- GESTION DE CALIDAD
 

606- GESTION DE CALIDADOnline version

INTRODUCCION A LOS SGC

by Azeneth Guerrero
1

¿El principio de 'Mejora' indica que una organización debe mantener sus procesos estáticos una vez que ha alcanzado el éxito?

2

¿Es necesario que todos los empleados conozcan la política de calidad para que se cumpla el principio de 'Compromiso de las personas'?

3

¿La 'Gestión de las relaciones' se limita únicamente a mantener un trato amable con los clientes finales?

4

¿El 'Enfoque a procesos' propone que los resultados se alcanzan de forma más eficiente cuando las actividades se gestionan como procesos interrelacionados?

5

¿El principio de 'Enfoque al cliente' implica que la organización debe esforzarse por exceder las expectativas del cliente, además de cumplir con sus requisitos?

6

¿La 'Toma de decisiones basada en evidencia' se basa principalmente en la intuición y la experiencia personal del gerente?

7

¿El principio de 'Mejora' debe ser un objetivo permanente de la organización?

8

¿El 'Enfoque al riesgo' implica que la organización debe planificar acciones para abordar tanto las amenazas como las oportunidades?

9

¿El 'Liderazgo' según la ISO 9000:2015 significa que solo los altos directivos son responsables de dar órdenes sin involucrar al personal?

10

¿El 'Compromiso de las personas' sugiere que el personal en todos los niveles es esencial para que la organización cree y entregue valor?

 
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