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TIME MANAGEMENT

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TIME MANAGEMENT

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About this activity

Key principles of time management

Created by

Javier Mijangos
Javier Mijangos
Guatemala

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TIME MANAGEMENTOnline version

Key principles of time management

by Javier Mijangos
1

Effective time is essential in service . Be by asking questions immediately so you understand the customer's problem quickly and don't waste time on unnecessary details . Be by organizing information logically , which helps you handle calls efficiently and move to the next customer without delays . Be by confirming understanding throughout the conversation ? ask questions like " Does that make sense ? " or " Do you have any questions ? " ? to ensure you don't need to repeat information and waste time later . Be by summarizing points at the end of the email or call , so the customer remembers the solution and doesn't call back with the same problem . Finally , Be by honoring everyone's . Use short sentences , avoid unnecessary details , and get to the point quickly . When you follow these five , you handle more customers in less time , reduce stress , and improve your in the call center .

 
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