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Froggy Jumps
Froggy Jumps

Comunicação com Clientes: Protocolo e Técnicas

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Comunicação com Clientes: Protocolo e Técnicas

Froggy Jumps

Played 23
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About this activity

Técnicas de atendimento ao cliente

Created by

rita camolas
rita camolas
Portugal

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Comunicação com Clientes: Protocolo e Técnicas
 

Froggy Jumps

Comunicação com Clientes: Protocolo e TécnicasOnline version

Técnicas de atendimento ao cliente

by rita camolas
1

Qual é o primeiro passo ao atender o cliente segundo boas práticas de comunicação?

2

O que significa a técnica de espelhamento na comunicação com o cliente?

3

Por que é importante confirmar a compreensão antes de agir?

4

Qual característica da comunicação não verbal é eficaz no atendimento?

5

Como lidar com um cliente irritado de forma eficaz?

6

O que caracteriza o atendimento atento?

7

Qual é o objetivo do feedback positivo no atendimento?

8

Para que serve um script de atendimento?

9

Como encerrar um atendimento de forma efetiva?

10

Qual prática é essencial ao registrar informações do cliente?

 
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