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Froggy Jumps
Froggy Jumps

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Froggy Jumps

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About this activity

Demuestra tus habilidades resolviendo casos reales de ventas

Created by

Jose Manuel Pintado González
Jose Manuel Pintado González
Spain

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Froggy Jumps

Desafío Atención al clienteOnline version

Demuestra tus habilidades resolviendo casos reales de ventas

by Jose Manuel Pintado González
1

Caso 1: Cliente insatisfecho con un producto. ¿Qué respuesta es más profesional y empática?

2

Caso 2: Objeción de precio. ¿Qué técnica prioritaria usar?

3

Caso 3: Cliente difícil exige hora imposible. ¿Qué hacer?

4

Caso 4: Existe un error en la factura. ¿Cómo actuar?

5

Caso 5: Cliente agresivo por un malentendido. ¿Qué postura adoptar?

6

Pregunta general 1: ¿Qué element es clave en la comunicación con el cliente?

7

Pregunta general 2: ¿Qué hacer ante una objeción de ventas?

8

Pregunta general 3: ¿Cómo cerrar una conversación difícil?

9

Pregunta general 4: ¿Qué evita aumentar tensiones en una queja?

10

Pregunta general 5: ¿Qué debe registrar un equipo al resolver un caso?

 
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