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Froggy Jumps
Froggy Jumps

Servicio y gestión del cliente

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Servicio y gestión del cliente

Froggy Jumps

Played 30
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About this activity

Gestión y atención al cliente

Created by

Magaly Medina Quijón
Magaly Medina Quijón
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Servicio y gestión del cliente
 

Froggy Jumps

Servicio y gestión del clienteOnline version

Gestión y atención al cliente

by Magaly Medina Quijón
1

¿Qué es la atención al cliente en una empresa?

2

Qué es un CRM en la gestión del cliente?

3

¿Qué mide un SLA en servicio al cliente?

4

¿Qué se entiende por empatía en atención al cliente?

5

¿Cuál es una buena práctica al gestionar reclamaciones?

6

¿Qué indica un tiempo de respuesta rápido?

7

¿Qué es la escucha activa?

8

¿Qué herramienta ayuda a gestionar incidencias de clientes?

9

¿Qué factor mejora la experiencia del cliente en punto de contacto?

10

¿Qué debe incluir un buen seguimiento tras una incidencia?

 
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