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Created by

VICTOR Mon
VICTOR Mon
Mexico

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by VICTOR Mon
1

The model breaks feedback down into three distinct :

Situation : the specific context ? when and the event occurred .
Example : " During yesterday's team meeting at 10 : 00 AM . . . " .

Behavior : Describe the specific , action you . Stick strictly to the facts and avoid making assumptions about or character .
Example : " . . . you interrupted your colleague three times while they were presenting their data " .

Impact : Explain the of that on you , the team , or the . Use " I " statements to share how it made you feel or affected the outcome .
Example : " . . . this made the presenter feel undervalued and disrupted the flow of the meeting " .

2

C ? : Set the stage by defining the specific and place . This helps the person recall the exact moment you are referring to .
Example : " During the client pitch we had this morning . . . "

O ? : State the specific , factual behavior you . Avoid using " always " or " , " and stick to what could be seen or heard .
Example : " . . . you answered the pricing questions without checking the new rate card first . "

R ? Result : Explain the of that behavior . This shows the person the " why " behind your and how it affects the team or project .
Example : " The result is that the client now expects a 10% discount we hadn't budgeted for . "

E ? nExt Steps : This is the most critical part . End the conversation by discussing how to or what to do next time .
Example : " Next time , let's review the final numbers together 15 minutes before we go in . "

3

It is a communication technique used to " " constructive feedback by framing it as a future - oriented desire rather than a past - oriented . It shifts the tone from to collaborative .

Instead of pointing out a failure or a directly ( e . g . , " You didn't do X " ) , you express a preference for a different outcome using the phrase " I wish . . . " or " I would love it if . . . "
Direct Critique : " Your report was too long and I couldn't find the main points . "
" I Wish " Style : " I the main points were highlighted at the top so I could find them more quickly next time . "

Regarding Deadlines : " I wish I had received the a day so I could have given you more detailed feedback . "
Regarding Communication : " I wish we had discussed the changes before the meeting so we could have walked in aligned . "

 
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