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Froggy Jumps
Froggy Jumps

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Froggy Jumps

Played 6

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Colombia

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Pregunta
 

Froggy Jumps

PreguntaOnline version

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by Julian Lopez Calle
1

¿Qué significa NPS?

2

¿Qué mide el NPS?

3

Si el cliente quiere cancelar el servicio, ¿qué debe hacer el asesor?

4

¿Qué significa convergencia en Claro?

5

¿Cuál es la pregunta principal del NPS?

6

¿Qué debe hacer el asesor cuando identifica que el cliente tiene servicios separados?

7

¿Qué debe hacer el asesor si el cliente tiene solo móvil?

8

¿Qué pregunta detecta convergencia?

9

¿Qué se debe hacer antes de finalizar la llamada?

10

¿Por cuál aplicativo puedo validar facturas?

11

¿Cuál es la marcación para cancelación de servicios adicionales?

12

¿El downgrade se puede hacer de inmediato?

13

¿Cuál es la ptar de hfc?

14

¿Cuál es la ptar de ftth?

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