New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Froggy Jumps
Froggy Jumps

Manejo de cliente insatisfecho

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Manejo de cliente insatisfecho

Froggy Jumps

Played 1
Create copy

About this activity

Guía práctica de actuación

Created by

Iliana Espinosa
Iliana Espinosa
Dominican Republic

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Manejo de cliente insatisfecho
 

Froggy Jumps

Manejo de cliente insatisfechoOnline version

Guía práctica de actuación

by Iliana Espinosa
1

¿Cuál es el primer paso al atender a un cliente insatisfecho?

2

Cómo debe comunicarse la voz corporal durante la conversación?

3

¿Qué debe hacer después de escuchar?

4

¿Qué es crucial evitar al responder?

5

¿Qué ofrece una solución viable al cliente?

6

¿Qué hacer si no hay solución inmediata?

7

¿Qué tono debe emplear al comunicar la resolución?

8

¿Qué información es importante recopilar?

9

¿Qué acción post-agresión o conflicto es recomendada?

10

¿Qué medida evita futuras quejas similares?

 
Are you sure you want to leave the page?

If you leave, you will lose the game in progress.